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The Well Bookstore will be closed due to inclement weather on January 25th. We will be open from 4-7pm this evening for regular Wednesday night programming.

The Well Bookstore is open for in-person shopping Monday, Tuesday & Thursday 9am-4pm, Wednesday 9am-7pm and on Sundays from 8:30am-12:45pm (curbside pickup not available). All orders placed online or over the phone after noon on Thursdays will not be processed until the following Monday.


New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

  • Understanding the ever-evolving needs of customers
  • Empowering employees by treating them with the utmost respect
  • Anticipating customers' unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

    Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

    The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

  • New Playlist: Hearing Jesus in a Noisy World

    New Playlist: Hearing Jesus in a Noisy World

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    Whether we know it or not, we are living with a playlist. Caused by schedule overload and multiple distractions, the playlist sounds like this: You have to do everything. You have to say "yes" to everything. You are supposed to be in all places at all times.

    Jesus gives us a different playlist. It says: You are supposed to do two things: love God and love your neighbor. Saying no is often the best yes. You can only be one place at a time. This book addresses the anxiety, distraction addiction, and schedule overload that result from listening to the world's playlist and gives us permission to hear and live by Jesus' words.

    Additional components for a six-week study include a DVD featuring author and pastor Jacob Armstrong, a comprehensive Leader Guide, and a guide to small groups titled The Connected Life: Small Groups that Create Community.

    Nothing But the Blood: The Gospel According to Dexter

    Nothing But the Blood: The Gospel According to Dexter

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    Dexter is fantastic entertainment. Moreover, it s simply great art. All the key elements are in place: a riveting serial plot line, fast-paced storytelling, engaging and humorous dialogue, and dynamic character development. There is actually something deeper going on in this show that keeps people coming back episode after episode, season after season. There is an element in the story of Dexter himself that resonates profoundly with all of our stories. We find a central theme in his fictional life present in the nonfiction of our everyday longings, failures, dreams, and disasters. Dexter Morgan is a broken man. Hollow and deeply stained. Yet, this book aims to explore a possibility beyond this fact: that in the midst of Dexter s brokenness, something is being redeemed. Even though he can t help it, perhaps there is actually a choice that Dexter is making in the midst of his inability and despite his damaged state - a choice that is taking him from where he is toward something better, perhaps even beginning to restore the very thing that makes him truly human.
    One Great Love: An Advent and Christmas Treasury of Readings, Poems and Prayers

    One Great Love: An Advent and Christmas Treasury of Readings, Poems and Prayers

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    Anticipate, wonder, and rejoice during the sacred days of Advent and Christmas with this elegant keepsake volume of stories, poems, prayers, and art from beloved writers and artists through the centuries.

    This beautifully designed gift book weaves together some of the most cherished literature, scriptures, poems, and songs celebrating the sacred season of Advent and Christmas. From the ancient words of the prophet Isaiah to the timeless writings of Louisa May Alcott, Jane Austen, Henry Van Dyke, Charles Dickens, O. Henry, G.K. Chesterton, and Gerard Manley Hopkins, to contemporary voices such as Eugene Peterson, Luci Shaw, Gayle Boss, and Nikki Grimes, The Advent and Christmas Treasury provides a diverse and delightful assortment of readings to inspire reflection and bring us back to the real meaning of Christmas.

    Perfect for reading aloud as a family, giving to a neighbor, friend, or fellow literature-lover, or simply reading on your own with coffee in hand, this book is an invitation to a slower, more meaningful approach to the season of hope.

    Ornament-Merry Christmas with Love

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    Other Kingdom: Departing the Consumer Culture

    Other Kingdom: Departing the Consumer Culture

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    Our seduction into beliefs in competition, scarcity, and acquisition are producing too many casualties. We need to depart a kingdom that creates isolation, polarized debate, an exhausted planet, and violence that comes with the will to empire. The abbreviation of this empire is called a consumer culture.

    We think the free market ideology that surrounds us is true and inevitable and represents progress. We are called to better adapt, be more agile, more lean, more schooled, more, more, more. Give it up. There is no such thing as customer satisfaction.

    We need a new narrative, a shift in our thinking and speaking. An Other Kingdom takes us out of a culture of addictive consumption into a place where life is ours to create together. This satisfying way depends upon a neighborly covenant--an agreement that we together, will better raise our children, be healthy, be connected, be safe, and provide a livelihood. The neighborly covenant has a different language than market-hype. It speaks instead in a sacred tongue.

    Authors Peter Block, Walter Brueggemann, and John McKnight invite you on a journey of departure from our consumer market culture, with its constellations of empire and control. Discover an alternative set of beliefs that have the capacity to evoke a culture where poverty, violence, and shrinking well-being are not inevitable--a culture in which the social order produces enough for all. They ask you to consider this other kingdom. To participate in this modern exodus towards a modern community. To awaken its beginnings are all around us. An Other Kingdom outlines this journey to construct a future outside the systems world of solutions.

    Outspoken

    Outspoken

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    The church has the greatest story ever told: the message of the gospel. Unfortunately, most churches aren't doing a great job of communicating it. The way the world communicates has changed dramatically in recent years. With the rise of the web and social media, many churches are in the dark about where to go or what to do next. Drawing on the wisdom and insight from over 60 leading experts in various fields of church communication, this book provides a comprehensive resource for church leaders sharing how the church can leverage new media to effectively connect people with the gospel. From branding and design, to websites and social media, there are endless ways your church can cut through the static and help the message of the gospel be heard clearly. We've got a message worth sharing. It's time we learn how to communicate it and communicate it well. It's time to be outspoken!
    Pass It On Card Oh Come Let Us

    Pass It On Card Oh Come Let Us

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    Paul for Everyone, 1 Corinthians (Enlarged Print)

    Paul for Everyone, 1 Corinthians (Enlarged Print)

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    Enlarged print edition now available! Making use of his scholar's understanding, yet writing in an approachable and anecdotal style, Tom Wright shows us the liveliness of cosmopolitan Corinth and reveals the wisdom and challenge of Paul's writing, bringing out the pastoral sensitivity and deep insight that make this letter one of Paul's crowning achievements.

    Tom Wright has undertaken a tremendous task: to provide guides to all the books of the New Testament, and to include in them his own translation of the entire text. Each short passage is followed by a highly readable discussion with background information, useful explanations and suggestions, and thoughts as to how the text can be relevant to our lives today. A glossary is included at the back of the book. The series is suitable for group study, personal study, or daily devotions.

    Paul for Everyone: 1 Corinthians

    Paul for Everyone: 1 Corinthians

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    Enlarged print edition now available! Making use of his scholar's understanding, yet writing in an approachable and anecdotal style, Tom Wright shows us the liveliness of cosmopolitan Corinth and reveals the wisdom and challenge of Paul's writing, bringing out the pastoral sensitivity and deep insight that make this letter one of Paul's crowning achievements.

    Tom Wright has undertaken a tremendous task: to provide guides to all the books of the New Testament, and to include in them his own translation of the entire text. Each short passage is followed by a highly readable discussion with background information, useful explanations and suggestions, and thoughts as to how the text can be relevant to our lives today. A glossary is included at the back of the book. The series is suitable for group study, personal study, or daily devotions.